1) What are the delivery charges?
Delivery charge is Rs 45 /-₹. Free shipping above Rs 2999/-₹ *

2) What is the estimated delivery time?

Shipping will be done through our shipping partner and courier will be assigned according to serviceability of shipping address.
Delivery time is usually 2nd business day to Mumbai/Delhi/Pune/Goa locations after dispatch and 3-4 business working days within South India and 4-6 working days to other areas but in exceptional case of it may take longer time because of offload/security issue at airport/flight delay or cancellation.

For any query regarding shipment please contact Logistic Company Fedex-1800-419-4343,Bluedart-1860-233-1234 directly.

Order placed before 4 pm will dispatch same day and after that will be dispatched within 24 hours means next working day. (except Sunday and Public Holidays).

Please Note-Shipping address Can’t be changed after order dispatch.

3) After Shipping

We will Share tracking details with Courier name once we dispatch your order on your registered email address.once you receive tracking details please make followups with relevant courier fedex on 1800-419-4343 ,Bluedart- or+91-1860-233-1234 or track online status on respective couriers website.

if your order does not reach you after 5 days please leave a mail on info@boldiva.in with your order number in subject line.

4) In case of damaged product received.

in case of Dead on Arrival (DOA)/Damaged product/Manufacturing defect found please inform us on info@vapemantra.com within 2 days of item receipt and return us the product within 7 days of delivery in unused condition with original packaging.after the given time frame we cannot provide the replacement.after the inspection process same product will be provided in the exchange of damaged product or can offer refund/another product if the particular product no available in stock.

5) Wrong product ordered by customer’s Fault.

in Case any customer ordered wrong product by mistake or with some confusions we can exchange that (should be in unopened condition or resealable condition.in case unsealed package return or replacement restocking charges may be apply.in such wrong item ordered case customer is liable to send the product to our warehouse with own expense.shipping charges shall not be reimburse to customer .

6) product does not match as described. 

in such case we gladly accept return and replacement of wrong product with return shipping charges reimbursement or reverse pickup from our side (Subject to reverse pickup covered pin code ).

Note- Customer have to borne State Entry Tax and Octroi  (if applicable).

DISCREET DELIVERY

 

When it comes to privacy, we at Boldiva.in believe it to be of paramount importance. This is especially true, when you shop for products that are of an intensely personal nature. It is this belief, coupled with our desire to help you keep the spark of love kindled that has led to the creation of India’s first and most discreet website for the purchase of personal products.

 

We also believe that the new, progressive Indian has the right to browse for, select and purchase personal products, without the fear of scrutiny or embarrassment.

Confidentiality is the one thing we are most fanatical about. From using unmarked, unbranded boxes for delivery, to introducing Customer Self Pick-up in a few pin codes across the country, we are committed to maintaining discretion at every step of the shopping and delivery process. The products are packed in a tamper proof plastic bag and the delivery personnel does not have any knowledge of what exact products are inside the parcel. We don’t even use the name,‘Boldiva’ in our return address, instead we use our corporate name ‘Hira International.’ Even your credit card statements will have the latter mentioned as the merchant name.  You can find out more about our legendary discretion by browsing through our ‘Privacy Policy’.

 

Simple. Discreet. Convenient. These aren’t just words to us, they’re mantras we swear by.

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